Terms and Conditions – Kaya Thai Massage

1. General Information
   The massages provided in our salon are of a relaxing, regenerative, and preventive nature. They are not healthcare services as defined by Act No. 372/2011 Coll., on Health Services. All services are performed by certified Thai/Filipino massage therapists with professional qualifications.
2. Reservations and Commitment
   By submitting a booking through our reservation system, by phone, or in person, the customer confirms they have read and agree to these terms and conditions. Entry into the salon constitutes acceptance of these terms.
   All reservations are binding. Cancellations must be made at least 24 hours in advance. Otherwise, we reserve the right to charge a cancellation fee equal to 100% of the service price.
3. Health Conditions and Contraindications
   Customers are required to inform the receptionist or therapist of any medical condition, diagnosis, or suspected health problem that could affect the course of the massage. Massages are not a substitute for medical care. In case of doubt, we recommend consulting a doctor beforehand.
   Massages are not suitable in the following cases:

• Acute infectious diseases (flu, colds, viral infections)
• Fever
• Skin conditions (eczema, fungal infections, open wounds, infections)
• Acute inflammatory diseases (e.g., phlebitis, appendicitis)
• Thrombosis, embolism
• Cancer (without written consent from a physician)
• Heart disease (including untreated high blood pressure)
• Epilepsy
• Psychosis or severe psychiatric disorders
• Intoxication with alcohol or drugs
• Recent surgeries, fractures, or injuries (requires consultation and sufficient healing)

Massages are not or may only be partially suitable in the following cases:

• Pregnancy – massage is only possible after the first trimester, upon consultation, and only specific types (e.g., gentle relaxation, prenatal massage)
• Varicose veins – massage is possible but must avoid affected areas
• High blood pressure – only gentle techniques are allowed, not traditional deep-pressure Thai massage
• Diabetes – massage is possible with caution, especially on peripheral parts of the body
• Osteoporosis – requires gentle approach, no stretching techniques
• Asthma – consultation is recommended; please bring necessary medication

All massages are performed at the customer’s own risk. The staff is not liable for any health complications arising from undisclosed medical conditions. Massage outcomes and effects are individual and cannot be guaranteed.

4. Complaints
   Any complaints must be made during the massage or immediately after, while still on the premises. Later complaints will not be considered.
5. Gift Vouchers
   A gift voucher is single-use and becomes invalid once the full value or number of services has been used.
   Customers may choose another service of equal or lesser value – no refunds will be issued for the difference.
   A more expensive service may be chosen by paying the price difference at the salon.
   The voucher code must be provided when booking. Vouchers are non-refundable and cannot be exchanged for cash. The voucher’s value decreases as services are used; any remaining balance can be used in future bookings.
   In case of loss or damage to the voucher, please contact us immediately – replacement is not guaranteed.
6. Late Arrival
   If a customer arrives up to 15 minutes late and notifies us in advance, the massage will be shortened to end at the originally scheduled time.
   If the customer is more than 15 minutes late without notice, the service will be considered provided and must be paid in full.
7. Refusal of Service
   We reserve the right to refuse service in the following cases:

• The customer's health condition prevents safe service
• The customer is dirty, intoxicated, or under the influence of drugs
• The customer behaves aggressively or disruptively toward staff or other clients
• The customer arrives more than 15 minutes late without prior notice

8. Ethical Conduct and Prohibited Behavior
   Customers must behave respectfully toward the massage therapists and salon staff. Any inappropriate behavior, verbal remarks, or physical contact aimed at soliciting sexual services is strictly prohibited.
   In the event of a violation, we reserve the right to:

• Immediately terminate the massage without refund
• Refuse future service
• In serious cases, contact the Czech Police

9. Behavior in the Salon
   Customers must follow staff instructions and behave respectfully toward other clients and staff. The following is prohibited in the salon:

• Taking photos or videos without the explicit consent of the operator
• Any disruptive behavior that interferes with the calm environment or smooth operation of services, including loud phone use. Phones must be set to silent or vibrate mode.

10. Minors
    Clients under the age of 15 must be accompanied by someone over 18.
    Clients aged 15–18 must present written consent from a legal guardian. Otherwise, service will be refused.
11. Payments
    We accept both cash and card payments. All listed prices are final.
    When using a gift voucher, the code must be provided at the time of booking. If the remaining balance is not paid at the time of service, we reserve the right to refuse service.
12. Binding Nature of Terms
    By placing an order or entering the salon, the customer confirms they have read and fully agree with these terms and conditions.

Thank you for respecting our terms, rules, and contributing to a pleasant and safe environment at Kaya Thai Massage.